Frequently Asked Questions

Q. My furnace seems to turn on and off very frequently, is there a problem?

A. The act of equipment turning on and off very frequently is called short cycling, and may lead to severe damage to your system.

Q. No matter how high or low I set my thermostat, I don't get my house to my desired temperature.

A. It may be possible that your thermostat is not functioning correctly. However your heating or cooling system could be in need of some maintenance  or may not be properly sized for your needs. Best to have your system examined by a licenced HVAC technician.

Q. I don't get the same amount of air flow through my registers, what can I do?

A.  It is always important to make sure that your house’s duct work is free and clear of all debris and blockages. Investing in a good duct cleaning service can truly be beneficial in the long term maintenance of your homes heating and cooling system.

Q. Is there anything that can be done about the noise coming from my furnace?

A. Generally speaking, the older your equipment is, the more noise is it likely to make.

Q. What can I do to try and reduce my carbon foot print?

A. Propane and Natural gas are both hydrocarbon fuels, and thus when burned in a safe manner, release carbon dioxide gas into the air. So to reduce your carbon footprint, you need to use less energy. Replacing old mid-efficiency appliances for newer high efficiency models allows for the greatest reduction in energy consumption. Another important factor is to properly insulate and vapour barrier your home. Otherwise, you will simply lose all the heat generated by your new furnace.

Q. What are tankless water heaters?

A. Unlike conventional hot water tanks that store heated water until needed, tankless water heaters heat water on demand, as it is being used.

Q. I want to protect my family from Carbon monoxide, what can I do?

A. Carbon Monoxide is a dangerous, invisible gas, without taste or smell. You will never know that you have been exposed. Make sure your home is setup with a carbon monoxide detection system to protect you and the ones you love.

Q. Do I have a problem with the indoor air quality in my home?

A. Do odors linger too long in the house? Having difficulties keeping your allergies under control while in your home? Does it get too stuffy and is the house to hot or too cold? These are some of the signs that you need to address problems with indoor air quality.

Q. Is it really beneficial to replace my old thermostat in my home?

A. Yes! Replacing old thermostats with the new programmable variety is the way to go. Not only does the thermostat better control the temperature demands of the house, but you can program a heating or cooling schedule for the home. Nobody in the house while you’re at work? Program your thermostat to lower the temperature while you are gone. You won’t even feel the difference!

Q. How is the efficiency of my furnace measured?

A. A furnace's efficiency is measured by its "AFUE" - annual fuel utilization efficiency. It's a term for describing a furnace's seasonal energy performance. Given the rise is current fuel prices, High-efficiency appliances will lower your costs by using less energy.